The price varies according to the nature of the product, the quantity and the destination

You must present an identity document (Passport, Resident's card, Student's card, Voter's card etc...) and the invoice if the goods are new

Your package will take at least 3 days to reach its destination, but the delivery time may vary depending on several criteria, including the time it may take to clear customs.

To know the progress of your package is simple, just go to our website tracking and monitoring packages. Then insert the code of your package found on the invoice or registration form, or just scan the qrCode found at the bottom of your invoice, or scan the barcode of your packing slip, it is usually a code with more than 8 characters and usually begins with #:

Rarely happens this kind of situation, but being a company with obligations towards its customers when we are confronted with these situations (loss of an article, a broken good, theft or damaged package) we evaluate the case of each customer to see how to refund and satisfy him. In many situations we refund 20% of the package, damaged or stolen goods, but each situation is different from another. If you are faced with this situation when collecting your packages, do not hesitate to contact us immediately with a video made in the presence of our agents then we can find a solution. NB: the claims are made at most 72 hours after the withdrawal of the package in good condition from our agencies in different countries that we serve. and also to each shipment we establish a certificate of value, to know the exact value of the goods In case you notice that your package is open or damaged, please report it immediately to the person in charge in front of you. Translated with www.DeepL.com/Translator (free version)